Privacy Policy

Version 2026-10-03

This policy explains which personal data reelnb processes, why, for how long and what rights you have. reelnb is a service for businesses, so most of the data is about the person who orders for a property, and sometimes about people who appear in its photos.

1. Who is responsible

[Legal entity name], [registered address], registered in [register] under number [number] ("reelnb", "we", "us") is the controller of the personal data described here. For anything about your data, write to info@reelnb.com.

2. What we process

• Your contact and order details: your name, email address, the role you sign as, the property's name, address, website and booking links, your wishes for the film, and what you choose in the order.
• Your signature and its record: the name you type to sign, who you sign as, the time, the IP address and browser you signed from, together with the exact wording you agreed to, the version of our terms and a fingerprint (hash) of each photo it covers.
• Photos and videos of the property: those you send us and, if you allow it, those you published on your own website, social media and booking listings. They can show people.
• Public information about the property: what can be found about the place itself on the web (what it offers, what guests value, its surroundings), so the film is true to it. We look for the place, not for people.
• Payment: Stripe processes your payment. We receive whether and how much you paid and an identifier of the payment, never your card details.
• Emails we exchange with you.
• Technical data: the IP address and browser of visits, in server logs, and the cookies in Section 10.

3. Why we process it, and on what legal basis

Purpose	Data	Legal basis (GDPR, Art. 6(1))
Making and delivering your film, and talking to you about it	contact and order details, photos, public information	(b) the contract with you
Keeping people who appear in your photos out of the film, and using the photos without them	photos	(f) our and the property's legitimate interest in making the film
Proving what you agreed to	your signature and its record	(f) our legitimate interest in being able to prove it and to defend claims
Payment, invoices and accounting	contact details, payment data	(c) legal obligations, and (b) the contract
Showing your film as our work, only if you allowed it or in the free pilot	the film, the property's name, photos	your licence, and (f) our legitimate interest in showing our work
Choosing the pilot's places, and the thank-you offer sent once if your place was not chosen	your request and contact details	(b) steps you asked for before a contract, and (f) our legitimate interest
Keeping the service secure and preventing misuse	technical data	(f) our legitimate interest

Where we rely on our legitimate interest, you may object (Section 8).

4. Photos, AI and the people in them

• Your photos are used only to make your film and, if you allowed it, to show it as our work.
• We do not use your photos to train AI models, and we use AI providers whose terms do not let them train their models on your photos [to be confirmed for every video provider before launch].
• We do not use facial recognition and do not identify or profile anyone.
• The guests in our films are characters created by reelnb, not real people, and are not made from anyone in your photos.
• If people can be recognised in a photo, we keep them out of the film or leave the photo out. Please do not send photos that show children.

5. Who receives data

We share personal data only with providers who process it for us under a data processing agreement, and only what each of them needs:

• hosting, database and file storage, located in the EU;
• email delivery, for the emails about your order;
• payments (Stripe);
• AI providers for text and images, which receive your order text, the property's details and photos to help plan and prepare your film;
• AI video generation providers, which receive the photos and reference images used for your film;
• map and address search, which receive only the text you type into the name or address field of the order; we send it from our server, so they never see your IP address.

The people who work on your film at reelnb see your order. The current list of providers, with the countries where they process data, is available on request at info@reelnb.com. We do not sell personal data and do not share it with advertisers or data brokers.

6. Transfers outside the EU

Some providers process data outside the European Economic Area, for example in the United States. We transfer data to them only on the basis of the EU-US Data Privacy Framework, where the provider is certified under it, or of the EU Standard Contractual Clauses with the safeguards they require. Ask us for details.

7. How long we keep data

Data	How long
Contact and order details	while we work together, then [3] years
Invoices and accounting records	as long as accounting and tax law requires (in Slovakia, 10 years)
Your photos and the reference images made from them	until [30] days after delivery or cancellation; longer only if you ask us, or for photos we show as our work with your permission, for as long as we show them
The film	[12 months] after delivery, so you can ask for it again; as long as we show it, if you allowed us to
Signature records	as long as we use your material or the film, then until claims about that use have expired [4 years]
Pilot requests that were not chosen	until the thank-you offer has ended, then deleted, unless you ordered
Emails	[3] years
Server logs	[90] days

You can ask us to delete your photos earlier at any time.

8. Your rights

You can ask us for access to your data, for its correction or deletion, to restrict its processing, and for a copy in a portable format. You can object to processing based on our legitimate interest and withdraw any permission you gave, for future uses. Write to info@reelnb.com; we answer within one month.

You can also complain to a data protection authority, in particular the one where you live or work. [In Slovakia: Úrad na ochranu osobných údajov Slovenskej republiky, Hraničná 12, 820 07 Bratislava, dataprotection.gov.sk.]

9. No decisions made by machines alone

AI tools help make the film. Every decision about you, such as accepting an order or choosing the pilot's places, is made by a person.

10. Cookies

We use only the cookies the site needs to work, so we do not ask for consent:

Cookie	What it does	How long
rb_site_lang	remembers the site's language for you, from your browser or your choice	1 year
rb_order	keeps your order in progress	7 days

The studio, which only our team uses, sets its own sign-in and settings cookies. We use no analytics or advertising cookies. If we add analytics, we update this policy first and ask for your consent where the law requires.

11. Emails we send

We send emails about your order or pilot request: confirmations, questions, the delivery and the answer to a pilot request. If your pilot request was not chosen, we send one more email when reelnb opens, with the thank-you offer we promised. We send no newsletters without your consent. Reply "stop" to any email that is not about an order in progress, and we stop.

12. Security

We use encryption in transit and at rest where our providers support it, give access only to the people who need it, and keep signed records so that any change to them can be detected. If a breach is likely to put your rights at risk, we notify the data protection authority within 72 hours and tell you without undue delay.

13. Changes

We publish changes here with a new version date and tell active customers about important changes by email.

14. Contact

Questions about this policy or your data: info@reelnb.com.